JAL Europe is committed to factual accuracy across every article we publish. Where errors do occur, we correct them transparently and promptly. This corrections policy describes how readers can submit correction requests, how we triage them, and how we publish acknowledgements once an article has been updated.
Submitting a Correction Request
Send correction requests to contact@jal-europe.com with the article URL, the specific claim you believe is inaccurate, and any supporting source material (regulatory filings, manufacturer announcements, dated press releases). We acknowledge all correction requests within 24 hours of receipt, even when the verification process itself takes longer.
Severity Classification
We classify correction requests into three severity tiers. Minor covers typographical errors, formatting inconsistencies, and stylistic issues that do not affect factual meaning. Material covers incorrect figures, misattributed quotes, or outdated information that changes how a reader interprets the article. Major covers errors that fundamentally alter the article’s conclusions or could mislead a reader making a travel decision. Material and Major corrections are surfaced with a dated correction notice at the bottom of the article.
Resolution Timeline
Minor corrections are typically applied within 48 hours of acknowledgement. Material corrections are investigated and resolved within seven working days; this allows time for source verification and second-editor review. Major corrections may take longer depending on the complexity of verification, but interim updates are communicated to the requester throughout the review window.
Transparency and Versioning
For Material and Major corrections we append a dated correction notice to the relevant article stating what was changed and why. We do not silently rewrite published content; the original framing is preserved in the correction notice so the editorial history remains transparent to readers. Articles with significant updates additionally show a modified date in the schema metadata and the visible byline area.
We treat correction requests as a normal part of editorial work, not as adversarial complaints. Reader feedback regularly improves the quality of our coverage and we appreciate every substantive query we receive.